Automation Over Mistakes

by Joel Cahill

Can we be honest with each other for a moment?

I mean, I'm not going to share this with anyone else...

But have you (or "a friend of yours") ever, maybe, forgotten to onboard a new client onto part of your stack?

As an MSP, you've got a ton on your plate already. You've got your checklists. You've trained your team. You've even got dashboards and alerts.

But things can still fall through the cracks.

That's exactly where comprehensive automation comes in.

Why does this matter for Security Awareness Training?

Let's jump into it. Security Awareness is the world we know, and we stick to our lane.

Your clients' Security Awareness Training program has gone beyond being an excellent security tool. It's now a key part of their compliance, regulatory and insurance requirements.

Every major regulator and insurance company now calls out Security Awareness Training as a mandatory part of an organization's security program.

So back to when we were honest just a moment ago, you may not have ever missed onboarding a new client, but it's very easy to miss adding in a client's new hire to the entire stack.

Whenever there is a manual process involved, things can get missed.

Given that many of your clients are bringing multiple new hires, it's likely not just one new user who gets missed on part of the onboard.

And if one of those missed users happens to cause a breach, things can get ugly for the MSP.

That's where the concept of subrogation comes into play. This is the unpleasant situation where an insurance company can swim upstream to tag service providers with losses.

How does automation solve this?

Every one of your end clients' users needs to be actively enrolled in your Security Awareness Training program.

The best way to accomplish this (and avoid costly errors) is to have automation throughout.

This means automating:

  • User syncs
  • Training course notifications
  • Reminders for those falling behind
  • Phishing simulations
  • Re-targeting risky employees
  • And a bit more….

You have to get the the users in, trained, phished and monitored for additional follow-ups.

If done manually, that's a lot of work. And if it goes wrong, that's a lot of risk.

Fortunately, automation is exactly what INFIMA does.

And the best part - we make it easy with our fully automated Security Awareness Training platform, built for the MSP community.

If you're an MSP and want to learn more, go check out how we work with Partners here. If you like what you see, book a time to chat!

Photo by Varvara Grabova on Unsplash